Boston Springs service Pathetic

I enrolled at Boston Springs last week. I went to fetch my textbooks on Tuesday and they printed the incorrect ones. I took the afternoon off from work for nothing. They said that I could come and fetch my books on Wednesday and I said I can't because I worked very late on Wednesday. So I had off yesterday and I headed to the office to go and study. When I got there my books had STILL not been printed as it was uploaded but did not process. I could also not see my Modules on the computer based program where you watch the videos. Ntsiki, my advisor, said if I wait 45 minutes my stuff would be loaded and my books printed. After 45 minutes nothing happened. So I went to Christa, the Branch Manager and she said that it was uploaded on Wednesday but did not process. But she said I could come and fetch my books Wednesday!! She also said she will contact me before 17:00 yesterday to give me an update. I am still waiting for her call. I am very disappointed as I am paying a lot of money for nothing at this stage.