Boston Media - Finance department

Hi,

i just called your Pretoria offices on *** to complain about the annoying SMS's i keep receiving regarding fees. I paid in full the tuition fees in january this year i still get that message.

My other issue is the lady at finance, i tried to explain what my issue is and she rudely said on the sms at the end "if you have paid off please ignore", "Your number is on the database".

What she fails to understand is that (yes i didnt inform her) i'm a data engineer by profession. I know how databases work. I can build a better system in comparison to what your company used. You can simply build an indicator to send to those that are owing instead of annoying the rest of us.

She then hung the fone on me. i have the call recording if you want.

What kind of banana institution are you running? Is this customer service that you give to everyone? People tend to forget that we are paying customers and the salary they earn is based on our hard earnings.

If boston fails to fix a simple thing like creating an indicator, what are they teaching the other kids. I'm extremely annoyed and i hope something is done to teach your employees customer service. Maybe i should just send this call recording to the media outlets and social media. then we will see if some service will be provided.