BOSTON CITY CAMPUS "BAD SERVICE"

Boston City Campus, Louis Botha Campus. I registered my Cisco CCNA with Boston in August 2017, I paid R6000 for my study contract and paid R4000 for my two exam papers. I got a job and my employer is will to cover my exams for me. I advised Boston that I need a refund on the exam amount I paid upfront. I have been waiting for a call from Boston head office to confirm my request, as Trevor from Louis Botha advised. its been a month now, I have been sending emails to follow up on the issue, I was told by Trevor that Refunds are done Tuesdays and Thursdays for all colleges. but two weeks past still nothing. This is bad, I am entitled to the money I'm asking for, is my money!!!!! BOSTON CITY CAMPUS, Please!! Please!! Refund the money I paid upfront for my exams. I have sent email to Trevor for follow up, he did not reply to me. This cannot be difficult, the money has nothing to do with the contract, I can send a bank statement to show how much I paid. Hope someone senior from Boston will assist urgently. Thank you.