Bad service and ignorance

What bad service and nightmare I'm going through rite because if the ignorance and wanting to loot money from, My brother who has been doing his degree just informed me that he was give incorrect module, and his result from first year have not been updated, I thought there was other students who the same problem, but hey just discovered he is the only only, which this was done on purpose, the worst I'm the one now have to call and take time from work to sort their mess, after all this year's they have been accepting money, for their own joy, that he has graduate this mess is coming, someone must encounter, The young is gonna graduate, I'm really not happy about their service,