Bad customer service to an individual

I❤️boston city college it's changing the way I speak at work. Am currently doing my higher certificates and by the following year will be doing degree. I truly wish to study my degree at boston because I already know certain module, it will be an advantage for me. Am a woolworths employee in a leadership role we being trained many things and to keep calm no matter what the situation is. I have a huge problem not with boston but people within my student advisor kgothatso. She very rude, I spoke to people who referred me to boston city college at germiston they also complained about her rudeness. She doesn't even call me to check up on how are coping. No any form of communication towards me and I have to struggle to access colcumpus and others. Am a student as well as boston city college CUSTOMER. I need good service. I don't know if your employees are unhappy because they chasing out customers. But the truth has to be told there are friendly student advisors including to both females from finance office more especially the one with speticles. Class of 2020 at boston city college germiston