1 reviews | Active since Jun 2017
Bad Customer Service
My son Raymond is working in China - he app**** to Boston to start his B Com Accounting degree and was told by the Sales person that all his study material will be available ONLINE (soft copies) He has paid over R30 000 to date and is continuing to pay his monthly instalments regularly Only to find out that he now needs his Study Books - these were delivered to Nelspruit Boston branch - Janet assured me that I would be able to collect, however, to date I still do not have the books My concern is that Raymond is in CHINA and he needs to submit assignments - no soft copies available online - no way of getting his books on time? It seems Boston is only concerned with his payments and not his future? Was promised a call today, still waiting? Raymond's Student No: 8_33HA***
Need to give a special "shout-out" to Janet and Team from Nelspruit Branch - friendly; professional & eager to assist!
Also, Francinah from JHB Branch - thank you for calling me to assist with the problem
Raymond has also asked that I send his thanks to the Boston Team for all the assistance in this regard
PS: Janet spoke to Raymond earlier and they have set up a meeting to advise him on the Student App - hopefully this will all be sorted out & Raymond will be able to continue with his studies in China.
Need to give a special "shout-out" to Janet and Team from Nelspruit Branch - friendly; professional & eager to assist!
Also, Francinah from JHB Branch - thank you for calling me to assist with the problem
Raymond has also asked that I send his thanks to the Boston Team for all the assistance in this regard
PS: Janet spoke to Raymond earlier and they have set up a meeting to advise him on the Student App - hopefully this will all be sorted out & Raymond will be able to continue with his studies in China.
