Awful service by Pule

I app**** at Boston for a course<br> Today I receive an email addressed to me as follows,<br> Good Day Ngamlan<br> The course you are accepted for has closed until July 2015, I suggest you come collect the registration forms.<br> Hope to see you soon.<br> For one you don't address people by their surname and not include their title.<br> 1st I sent my details through so I amused by why he doesn't know my title<br> I suggest you come collect that is no way of speaking to clients? are you able to come collect your registration form?<br> Secondly I rep**** to the mail asking about the price and if they open on Saturday<br> His response... Did you notice an attachment on my first email?<br> that is plain rude. I rep**** advising him that his rude and I asked him to refer me to someone else<br> he called me asked if I still want him to help and about the email.<br> he hanged up on me when I told don't need his assistance and he needs to apologise for the manner in which he spoke to me , he refused and told me he sees nothing wrong while I was speaking he rudely hanged up on<br> is this the service one will receive everywhere we go, what happened to customer service.<br> he didn't even want to listen to anything I was sayin