Application Refund

About two months ago I wanted to further my studies with Boston City Campus unfortunately 3 days after applying with the institution I lost my job. I communicated with the Connie from Alberton Campus about the issue but I wanted to terminate the contract. According to the contract I was allowed to terminate because I had 7 days to change my mind. She understood what I was going through and asked me relevant documents so that the termination of the contract can be started. I provided all the relevant documents including from the previous employment as she instructed a letter confirming that I am not working anymore. I am approaching 3 months and nothing has been done or have received my R5200 back which I need because I am jobless now. She is not responding to my emails or never calls back to let me know what is happening instead I am getting phone calls from the accounts department reminding me that I skipped a payment. I asked the accounts why are they calling me? The lady said the person that was assisting me has not terminated the contract hence I have been getting phone calls from the accounts. This is going to ruin my name in the future. My advice if anyone wants to further their studies with Boston City Campus they should think twice as they are quick to sign you into contracts which they cannot even implement themselves. I regret even thinking of putting my future on this institution.