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Ashley N
1 reviews | Active since Mar 2025
27 Mar 2025, 08:27
Appalling Experience at Boston City Campus Germiston - Unprofessional Administrator & Poor Service
I had an appalling experience at Boston City Campus Germiston yesterday while attempting to take my PearsonVue/AWS International exam. The administrator was not only unhelpful but also downright rude and dismissive. Their lack of professionalism and empathy was staggering. Despite having all necessary documents, I was made to feel like an inconvenience. The administrator's incompetence and attitude left a sour taste, and I would not recommend this venue to anyone. One star is even too generous for this experience.https://aws.amazon.com/certification/policies/during-testing/#ID_Requirements
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Boston City Campus's replyOfficial
28 Mar 2025, 09:19Dear Ashley,
We are truly sorry to hear about your experience at Boston City Campus Germiston. This is not the level of service we strive to provide, and we sincerely apologize for any frustration or inconvenience caused.
We take your concerns very seriously and would like to investigate this matter further. Could you please provide us with more details regarding the administrator you interacted with? This will allow us to escalate the issue to the Branch Manager for review and ensure that the necessary steps are taken to address the situation.
Your feedback is invaluable to us, and we appreciate the opportunity to improve. Please feel free to reach out to us directly at ***/*** so we can assist you further.
Boston City Campus's reply28 Mar 2025, 09:19
Official
Dear Ashley,
We are truly sorry to hear about your experience at Boston City Campus Germiston. This is not the level of service we strive to provide, and we sincerely apologize for any frustration or inconvenience caused.
We take your concerns very seriously and would like to investigate this matter further. Could you please provide us with more details regarding the administrator you interacted with? This will allow us to escalate the issue to the Branch Manager for review and ensure that the necessary steps are taken to address the situation.
Your feedback is invaluable to us, and we appreciate the opportunity to improve. Please feel free to reach out to us directly at ***/*** so we can assist you further.