Wrong diagnosis - get second opinion and save money

My car, a Mercedes, was rattling and without a test drive I was quoted for pulley, tensioner and fan belt and at high prices. It was not clear why they quoted all those, also my fan belt is 2 months old for that matter. When I called Shane, at the Silverlakes branch, and asked which pulley is it that was quoted R6465, he just generalised and did not specify.

I did not trust the diagnosis. So thankfully I got a second opinion and found it was in fact engine mountings. The mountings were replaced and car is running well.

I nearly lost money for this and wonder what was going to happen because the quoted items are working well. Seems to be a *******. The reception service is poor.

On google review the response to my complaint is not true at all. They claim they quoted me engine mounts before but no, my previous quote with them was for replacement of ESP unit, water bottle, rear light casing and radiator. I bought the radiator privately (at half their price), and they replaced it. The rest I postponed. So the false response is even more concerning.