Worst Service ever!

Bosch Service Centre CENCAR, Cnr of Lenchen & Jacaranda Streets, Lenchen Park, Centurion, 0157

I am totally unsatisfied and unhappy with the service I've received from Cencar Service Centre this past month.

My car was booked in on the 03/07/2018 job number 08869 by Nicolene. I told them that my car has trouble with power and it miss fires when the car idols. I was quoted R3 865.38 to FIX this problem. The Ignition Coils was diagnosed to fix the problem and although only 2 worn out, it was suggested to replace all 4 for better performance. In good faith it was accepted to fix the problem.

The next day I phoned them and told them that the car is doing exactly the same as before, so the problem is not resolved. The lady suggested that I should bring in the car, to have another look. The second time (23/07/2018), they told me something else was wrong and I need to replace my spark plugs which is going to cost me R522.16. After accepting the quote and expecting a fixed car, they phoned me and advised me that didn’t resolve the problem, something else maybe wrong, it is going to cost me more money and I still need to pay for the spark plugs and labour. Again one spark plug was black, the rest of the spark plugs were in good working order. It was suggested to replace all 4.

Although paid parts might have been replaced at the next service, it didn’t resolve the problem.

The problem has not correctly been identified and my vehicle has not yet been fixed, even though I've already paid R4300 for nothing. This is not the expert advice I expected to find at this Service Centre, proper analysis was not done with my car to fix the problem. I cannot keep on paying to see what next might resolve the problem.

I will definitely not advice anyone to service their car here, it seems as if they are not competent to diagnose a car with the correct problem.