Worst service ever

I received the worst service ever. I contacted Bosh call centre 19 March 2015 to complaint about my Bosch Gas oven I purchased 28 February 2015 at Kloppers Bloemfontein. After only using the grill on the oven once is does not function any more. <br> I logged the complaint 19.3.2015. After no response I contacted Bosch call centre for the second time 25 March 2015 to follow up. Only to find that the complaint was never send to the service agent. I received a sms stating the job number and that the call was booked for 26.3.2015. <br> I contacted the call centre again at round 12h00 26.3.2015 to find out when the service agent would visit my premises to fix to oven. The call centre agent advised me that they have technical problem and would contact me back. I advised her that I would like to speak to the service manager and if she would ask him/her to contact me.<br> <br> After 3hours I decided to contact the call centre again. I spoke to a different lady and I gave her my detail to follow up on the complaint. The lady advised that the service agent would only be able to attend to my complaint the following Thursday 2 April 2015. I advised her that is unacceptable and explained my story to her again