1 reviews | Active since Sept 2012
worst service ever
Took a friends car in to get the faulty thermostat removed. On arrival they where very friendly and helpful until they broke the thermostat housing an which they told me the car is old and stuff like this happens its going to cost me R2500 for a new cover. Not sure if this will be the standard Bosch services sets for their dealers. After 5 hours they fixed the housing and charges me a hours labour. To think you take your car in for one problem and end up with another is just ridiculous. But worst of all is that they are supposed qualified dealership of Bosch. I do a lot of business with their Ellisras branch as fleet manager of our company thus thought the standard of service would be the same. Needless to say I think I will have to review my choice of dealerships.
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team