Very bad service

Bosch Ladysmith their customer service is very poor,they don't treat they customers well. I took my car for cylinder head gasket replacement they kept it for almost 2 weeks ,they don't update you on progress and the guy named Chris he is the worst person to deal with because if you phone him for an update he ends up not picking up your calls.I had that they prioritize certain cars and others are not treated with urgency. Yesterday I had to go and pick up my car which has been with them for more than a week because it is overheating and I will take it somewhere else because they kept on test driving without fixing the problem.