URGENT COMPLAINT – NEGLIGENCE CAUSED OVERHEATING VEHICLE

Subject: I am extremely frustrated and angry with the unacceptable service I received from Bosch Car Service Pretoria Gezina. After your workshop worked on my vehicle, you failed to put coolant back into the system. I am now stuck on the R80 to Mabopane with an overheating car because the coolant reservoir is completely empty. This is pure negligence and could have caused serious damage to my engine. I called your branch immediately, and the response I received was completely dismissive. No urgency, no accountability, and no effort to assist me while I am stranded on the side of the road. This is not how customers should be treated. Because of your careless mistake, my vehicle is now at risk. If my engine is damaged as a result of overheating, I will hold Bosch Car Service fully responsible for all repair or replacement costs. I will not accept any excuses. Your service has not only inconvenienced me but has put me in a dangerous situation. This is unacceptable and unprofessional. I expect: Immediate assistance

A full explanation of how this happened

Assurance that any damage caused will be covered by your workshop

If this matter is not resolved urgently, I will escalate it further.

This is completely unacceptable.