Unsatisfied customer regarding car service with Bosch
I'm putting the letter that I wrote to Bosch, If they rectify the issue I'll update the rating accordingly.
To whom it may concern, I decided to use AA Autosound Bosch (011) ********** to service my car, replace windscreen wipers and re-gas the aircon on 29 Jan 2019. The service advisor in charge of my vehicle was Mollie. She promised that my car would be ready by 2:30 PM and I would be fetched by 2 PM as I was on standby from 3 PM, Mollie assured me that I had no need to worry. I reminded her telephonically and via WhatsApp and yet the driver came late. When I arrived at the workshop the car wasn't ready (car went to be washed) I said rather I bring the car to be washed on a different day and please just let me pay as I'm late, They made me wait until 3:30 pm and only then printed the invoice which took more time, The car wasn't cleaned properly. I requested that they supply me with the old parts but they didn't have all the old parts to show me when I received the vehicle. When arriving home on further inspection I realised they gave me two different windscreen wipers one that was of a much cheaper model, not from the same set and didn't fit my car. I phoned Mollie immediately, She said to bring it in and she will have it replaced, I then asked to speak to the manager but she wouldn't let me, She then told me she would send someone to replace it at me, I said that is fine but I would still like a word with the manager which she wouldn’t allow. I also WhatsApped her twice and she read the messages but ignored them. All this made me worry about the quality of workmanship, what other parts weren’t on par of what I paid for like the windscreen blade. I also noticed that I'm now getting 8.3L per 100km after this service with Bosch, I used to AVG 7.6l and below for 100km and that went up to 8l per 100km prompting me to bring it in for a service. I am very dissatisfied how all this went down and on the quality of service that I received. If I was allowed to speak to the manager may be all could have been avoided. He could have assured me that everything would be dealt with to my satisfaction and gave me assurances on the workmanship. I'm now unable to trust anything that has been done with my car, my trust in Bosch has been lost.
I look forward to hearing from you regarding this matter as soon as possible so it can be rectified.
Sincerely, Darryn Lipman