Unprofessional service s

I am extremely frustrated with the service I received at Bosch Repairs in Kya Sands. I took my car in for a 120,000 km service on May 5, 2025. Just an hour later, I received a call informing me that there was a critical issue that needed immediate attention; without repairs, my engine could be damaged. Although I hadn't budgeted for such unexpected costs, I agreed to have the work done. Two days later, the service manager sent me a WhatsApp message stating that my car was almost ready. They were draining sludge from the engine, and it seemed as if everything was going well. However, when I followed up, the manager told me there was damage to my car, and I would have to pay for additional repairs and parts, even though my car was running fine when I brought it in. Now, my car is not functional, and I am being held responsible for the damage. What adds to my frustration is that the technician who broke my car is a FOREIGN NATIONAL, while many local young people could have performed this job, which is not a scarce skill. This situation is incredibly upsetting to me. The head office has responded since last week. I don't have a car now. I hope the Department of Labour and Home Affairs will visit this franchisee and soon Xrepo will be there to expose them further.