BK
Bongani K
1 reviews | Active since Mar 2015
03 Mar 2015, 17:05
they broke my speedometer and Mileage counter
I sent my car in for repairs. Tie rod end, oil sensor and wipers<br> They fixed my tie rod ends and wipers(they couldn't fix my oil sensor) only but they also broke my Speedometer and mileage count<br> I took it back the next business day, i was confronted by an employee and the manager who refused to take responsibility for what happened to my car<br> I can prove that my speedometer was working because they themselves took a reading on the 21 February and last weekend when i took in and they clearly have two different readings<br> The manager's name is Buddy Jivan and their telephone numbers are: ***<br> my email address [Email Removed] tel: ***<br>
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Bosch Service's replyOfficial
04 Mar 2015, 08:19Hello u***,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Bosch Service's reply04 Mar 2015, 08:19
Official
Hello u***,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team