THEIR SERVICE IS POOR

Good morning hello peter, hope you’re well.

My car (BMW 116i 2006)was overheating then I took it for service at Protec Auto (Bosch Service) Kempton Park on the 19/09/2017, they diagnosed the car and gave me a quotation. On the 20th, in the afternoon when I was supposed to take a car, they called me and said the car is fine but doesn't have power and problem is timing. Then I said because you diagnosed a car yesterday, why didn't you tell me from the onset that the car doesn't have power, then they told me stories and charged me extra money to set timing. Then on the 21/09/2017 I asked my brother to go and fetch the car and total amount was R9871.00. Then yesterday 26/09/2017 around 18:00 on my way from work it started overheating again and one pipe have busted. I send Mr Louw WhatsApp about the problem, he never rep**** then I called someone to come and tow me, that person charged me R1500. Fine, I spoke to Mr Louw this morning and explain to him what happened and told him to come and take the car for a service and is a return job. Then he said no, they will have to charge me, they can't work for free. My concern is the reason why I took a car to them was because is overheating and wanted to sort it out before it can cause more damage but instead they charged me and caused more damage within a week just after the service and they were dealing with specifically overheating. If it was something else, I was going to understand but the problem is overheating, exactly what they charged me for. That's my complain and I’m not happy with what their service

Hope to hear from you

Thanks