terrible service

Good day

Our Company vehicle an H100 had a minor service done on the 17/18 of August 2023 at Bosch Mall @ Carnival. I was informed that my vehicle will need 4 new glow plugs which we paid for. After the vehicle was done at Bosch Mall@Carnival it felt worst than when we brought it in , so I got DTMS who regularly does my vehicle services to come and fetch the H100 and do a full report for me. DTMS did a report (they also included video and photo evidence) on the vehicle and some of the points that was brought forward was: 1. There was only old oil in the vehicle. 2. No new filters was installed in the vehicle. 3. They replaced a cabin filter (as per their invoice) but the H100 does not use a cabin filter. 4. Only two glow plugs was replaced, we were charged and paid for 4x glow plugs. I went to Bosch and gave them the evidence (I can mail it to you if you are interested). I was told everything was done and I must not mail head office because they believe they gave me good service. All of this after Bosch cheated me a few months ago when I brought another car and the services I paid for was not done on that vehicle as well, but I was informed by the lady at Bosch, Pricilla that things has changed and she took charged and chased away the previous receptionist and mechanics as almost all of their clients felt cheated and unsatisfied when they took their vehicles to Bosch.

It has became clear that Bosch does not care about client service, This is the worst experience I could imagine a service centre would give.