Subject: Urgent Assistance Required: Damaged Vehicle and Unsatisfactory Service at Bosch Brakpan Carnaval Mall

This incident happened. Between 20th and 21st February. When vehicle was dropped off for service.

Subject: Urgent Assistance Required: Damaged Vehicle and Unsatisfactory Service at Bosch Brakpan Carnaval Mall

Dear Bosch South Africa Headquarters Team,

I am writing to express my extreme dissatisfaction with the service I received at Bosch Brakpan Carnaval Mall. On Wednesday, [Date], I dropped off my Nissan Juke (Registration: FM32TKGP) for a major service, replacement of the fan belt and tensioner, and installation of new front shocks.

Despite being informed that my vehicle would be ready for collection by Wednesday afternoon, I was only able to collect it the following day, Thursday, at 12:00. Upon reviewing the invoice, I was surprised to find that spark plugs were not replaced as part of the major service.

Upon inspecting my vehicle, I discovered several alarming issues:

1. A cracked windscreen, which was not noted on the checklist when I dropped off the vehicle. 2. Loose engine wiring. 3. An empty coolant container.

When I brought these issues to the attention of the staff, they refused to take ownership of the damaged windscreen. The manager topped up the coolant but did not provide a satisfactory explanation or resolution for the other issues.

To make matters worse, the owner of the service station spoke to me over the phone and advised me to leave the premises and never return. I refused to do so until we could find a resolution to the windscreen issue. We agreed to review the camera footage to determine the condition of the windscreen when I dropped off the vehicle. However, I have yet to be contacted to view the footage.

I am extremely disappointed in the quality of service and the ********* behavior displayed by the staff and management at Bosch Brakpan Carnaval Mall. As a result, I have lost trust in the work that has been done on my vehicle.

I urge you to take immediate action to address this issue and hold the service station accountable for their actions. I request your assistance in resolving this matter and ensuring that the necessary steps are taken to prevent such incidents in the future.

Please investigate this matter urgently and provide me with a resolution. I appreciate your attention to this matter, and I look forward to hearing from you soon.

Sincerely,