Shocking service from Bosch Home Appliances

On 20 February 2021, I placed an order for a 4.5m or 5m inlet pipe for my series 4 washing machine from the service center in Johannesburg. I outlined in detail why I needed this length of pipe. They confirmed that they do have such an item in stock. I was advised that it would 2 weeks as it has to come from Germany. I was sent an invoice (R424.99) stating my request for an inlet pipe (the pipe length was no stated). I did not take too much notice of it as I thought that my request was clear enough. After payment I received a delivery within the same week. When I opened my parcel, I found that it was the standard pipe that was delivered. I complained by calling and emailing the service center in Johannesburg about receiving the wrong order and that said order must please be collected - but it fell on deaf ears. I tried one last time on 19 April 2021. I advised that the wrong order had still not been collected. I again placed an order for a 4.5m or 5m pipe. I received an invoice (R928.05) for a pipe extension (no length stipulated). I queried this and said that I do not want a pipe extension I just want one pipe. Today I was advised that they could not help me. The wrong order was surprisingly collected on 19 April 2021. I say surprisingly as I was told that it would only be collected once I had paid for my new order and it was delivered - then the exchange would take place.

I am really shocked by the service I have received from Bosch. I really held them in high esteem. I am sadly disappointed in them. I have a house full of band new Bosch products. Is this the type of service I am going to expect in the future? I really hope not but my first experience with the Service Centre leaves very little to be desired. Regards ..... SHARON MCKENZIE