SHOCKING CUSTOMER SERVICE

<p>Friday the 25th of November 2016 my Mitsubishi 2800 Diesel Turbo broke down next to the road, the vehicle didn’t want to start and kept blowing a fuse. My first reaction was it must have something to do with electrical as the vehicle don’t want to start. I phoned the towing services to tow the vehicle to VIB Auto Electrical in Krugersdorp (Market Street), as this vehicle was there more than a year ago where they removed the dashboard to repair wiring for smoke coming out of dashboard. I asked VIB Auto Electrical to please give me a call with a quote.</p> <p>Monday afternoon I arrived at VIB to find that they removed the dashboard again without my approval, they could not tell me what the cause was as they were waiting for someone else to do further diagnostics. I then said to them that they had remove this dashboard more than a year ago for smoke coming out of the dashboard, I asked them to track the job card where they have done the work, they could not find the job card at all. I had to phone my bookkeeper to track the Tax invoice to trace down the invoice number and date. The owner Johan advised me that there will be no warranty as the warranty is only three months, I only wanted to proof that this vehicle is standing most of the time as this is a buck up vehicle for my business, no Kilometers was showing on the invoice. Johann the owner then said to me they will only be able to work further on the vehicle the following week. One of the ladies at reception asked me what is the problem, I explained to her the situation and she said to me she will try and get someone to work on the vehicle as quickly as possible.</p> <p>Few days later I phoned in to query how far the vehicle is, the lady said I must speak to Johann ***ner) as he is out of the office. I phoned him on he’s cellphone and he could not tell me what was wrong with the vehicle and how far it is. He then said to me that they are waiting for a go ahead from me where I rep****: how must I give a go ahead if no one from your office phoned me with a quotation, Johann then said to me that he will find out as soon as he arrived back at the shop and will phone me, tell today I’m still waiting for his quotation phone call.</p> <p>Early mornings of Friday the 9th of December 2016 I received a call for the first time from VIB Auto Electrical saying that my vehicle is ready for collection without phoning me with a quotation or what the cause was. The amount given to me was R 3910 including VAT. A few minutes later she phoned me back with the option of paying cash then it will be R 3400 (no VAT applicable to this amount).</p> <p>At my arrival I paid the cash and they then told me what the cause was for the problem, when entering into my vehicle I’ve noticed my mobilizer flashing light was hanging down by the gear leaver and not fitted back at its correct place as were. I called the people whilst braaing for Christmas party to come and refit this back to its original place. They then had to remove the panel of the dashboard to refit the wire and flashing light back to its original place. I then drove away and immediately made a u turn to with a terribly skew steering wheel, whilst busy removing the steering wheel I was standing at the front of the vehicle were I have noticed that there were dents on my bonnet. I then called Johann ***ner) showing him that this was a new bonnet fitted to the vehicle. At this moment I lost my temper completely for this reason as this vehicle is well looked after. Johann told me that I have to bring back the vehicle as he has someone working for him that can press the dents out which I have not done till today as I do not trust their work anymore. As entering into my vehicle I slammed my driver’s door and as reversing past the all the staff members including Johann ***ner) somebody shouted to me they will press out the dents out of my driver’s door too because I slammed the door hard.</p> <p> </p> <p>I felt like I have to report this to someone as Johann ***ner) was not interested in my concern as a paying customer. As Bosch head office, do you allow this type of service to its customers as VIB Auto Electrical advertises under Bosch Services?</p>