Run around and promises not met

Bought a washing machine from Makro in April - since then the machine has a mind of its own and violently shakes. I have been phoning Bosch to assist since then and every time gets told that it is the traveling brackets. Every time I phone I get this confirmation - My husband did take them out and we have used a spirit leveller to get it levelled. Still nothing - Phoned Bosch on Wednesday to be told that I must phone on Thursday to have a technician out on Friday. I phoned Thursday to have to have someone out on Friday. We took leave from work. Only now to be told - no sorry only Monday. Why was this not confirmed to me when I tried to book on Wednesday.?? What is wrong with correct and clear communication??? I need someone out today.