*******!!!

My mom took her car to Bosch service Benoni great north after a oil leak on the 30th of November 2018.She was told that it would cost R17000 to repair the damages adding on that quote she requested that they service the car as well as it was due for service at a 100000 KMs, they charged her a total of R21 000 therefore the service worked out to be approximately R4000,which I find ridiculous.Bosch service Benoni great north had her car from November 2018 to date.They never call to give feedback on the progress of the car unless she calls in,Whenever she calls they gave her vague excuses on the vehicles improvement before Christmas she called again hoping she it would be repaired they told her they are closed they will speak on her when they open on the 2nd of January 2018 and that she needs to pay them R21000. She settled their payment as requested,No feedback was provided to her until she called again on the new year to check on her car.My mother spoke to a gentleman who told her that car would be ready on monday that being yesterday.After calling in yesterday to make arrangements for collection,now suddenly the car has other problems that they picked up after repairs.My mother called me devastated as shes just started school and needs her car,so my partner and I intervened,We tried calling to find out what’s happening a lady named Liandie Louw who works as the manager/receptionist /bookkeeper and also owner of the franchise her told us off.She was rude and very arrogant told us that the car has more issues and that she added a new battery on the car battery is R4000 without informing the owner.This lady had so many tales so to cut her long stories. I requested a comprehensive email of all that my mom was charged and evidence of those findings, She raised her voice at me and told me that she can’t email me anything today as she’s busy with clients Sooo... How does it work? How do you receive money and not be able to provide an invoice?How do you service a car and repair it without picking up faults? What was the full diagnosis to begin with? Why is it that we only get feedback when we call in? My mom was taken for a ride! Is this how Bosch Service treats women who have no knowledge about cars ? Do you take advantage of clients when they are desperate for help??This is not the first time this Service provider has done this, the last time my mom spent close to R28 000 and on both occasions her service from Liandie Louw of Bosch service Benoni great north has been **********.My mom keeps taking her car there because its convenient, located near her home and trusting bosch to be a trustworthy company,Given the circumstances,I beg to differ! I want answers!!!