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Mmakgotso M

1 reviews | Active since Aug 2014

05 Jun 2015, 11:06

realy bad service- log book not updated

i took in my car to Bosch Braamfontein for 75k servicing. was met with a less than friendly receptionist. i was then taken back to work by their driver. was later told that my car is ready to be collected. my shock came when i saw that their minor service only included oil change and oil filter change for R1420.00. <br> when i got home, i checked my log book only to find that it was not stamped for 75k km service. on monday 01/06/2015 i called them and no one answered, i called customer care no one picks up, i tried to call onother number and im still being taken from pillar to post. its 05/06/2015 still no one picks up in Braamfontein.<br>

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Replies (1)
Bosch Service
Bosch Service's reply05 Jun 2015, 11:19
Official
Hello 01Adaeze,

We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.

Regards,
The Bosch Service Team