NH
Natasha H

1 reviews | Active since Jan 2015

13 Apr 2015, 08:36

Poor workmanship

Good Day<br> <br> Please find this as an official complaint, regarding service I have received from your Randburg branch.<br> <br> I took my vehicle to the Randburg Bosch centre on the 25th March 2015, for repairs as it was leaking oil, the coils, seals and gasket was replaced. I got the vehicle back on the 27th March 2015.<br> Over the weekend, I noticed that the vehicle was still leaking oil, so I phoned the branch, and they advised me to bring it back. Same was done on the 30th March 2015, I got it back again on the 1st April 2015. <br> <br> I have not had a problem with the vehicle up until Saturday 11th April, when the vehicle started with the same problem. This is getting extremely frustrating and is causing a big inconvenience as this is affecting my work, and my financial status. <br> <br> I would appreciate it, if Bosch can look into this matter. I cannot take my vehicle to a repair centre over and over again to get a problem fixed..... The header on your website quotes \Quality and value for your car at last"I beg to differ.<br> <br> Regards<br> Miss Harrington"""

0
Replies (1)
Bosch Service
Bosch Service's reply13 Apr 2015, 09:34
Official
Hello NatashaRH,

We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.

Regards,
The Bosch Service Team

Best regards,