RB
Raymond B
1 reviews | Active since Jan 2013
19 Apr 2015, 20:56
Poor Servicing
Hi <br> <br> Bought my car in for service last week.<br> <br> A little bit disappointed with end product. Charged me R1500 plus for service when main issue I bought in for was neither attended to nor bought back to my attention in fault report.<br> <br> I reported car was running heavy on fuel consumption and problem wasn't even mentioned. Idle has been turned up so now consumption is even worse. Mechanics did not mention anything about the carburetor. <br> <br> Things in fault report such as 'wipers streaky'. Wipers were a week old and were not streaky at all. <br> <br> Also no results of 'diagnostics test' was given to me if it was run and log book was not filled in. <br> <br> I would like you to contact me please. Not a terribly happy first time customer.
Helpful (0)
Replies (1)0
Replies (1)
Bosch Service's replyOfficial
20 Apr 2015, 08:39Hello r.barber21,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Best regards,
Bosch Service's reply20 Apr 2015, 08:39
Official
Hello r.barber21,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Best regards,