Poor service, delay techtics and over charge

Good day

I would like to lay a complaint about my case. My car is a Silver Renault Captur 0.9T. It was booked in on 10 September 25. The diagnostic said it needs an engine rebuilt. The warranty approved on 24 September for all repairs. I feel like thy are not treating the matter with urgency. I've been without a car for 2months now. They keep doing incorrect measurements which delays the process more.

At first the engineers took the wrong boreholes measurements of the block which they took a week to come out to get the correct ones. Now when I follow up today apparently the Engineers had a Hard with the exhaust Guides. The Diameter Bosch sent was not the correct ones now waiting on Enginners to create right diameter to suit engine .

Now I suspect all these could take another 3 weeks. This is just not on. I'm broke now from car hire business is stand still on my side. They are just not pushing the engineers enough.

I'm very disappointed. This is the second Bosch that I'm trying now due to bad service and communication from the other one.

Regards Siya Ngcelwane ***