Poor Service

I bought a BOSCH stove, hob and oven at Game Stores Jabulani Mall. These appliances came with their normal warranty and I was also sold an extended warranty for these electrical appliances. The plates of the stove stopped working since early last year. I then reported the matter at Game Store Jabulani and they logged a call with BOSCH on my behalf on 31 August 2020. I have been following up with them on their customer care service line *** on numerous occasions, they do not communicate with me at all, I must call them time and again. This is frustrating why are these stores selling us appliances but not taking responsibility/liability on their part. To date I am still waiting for the stove to be replaced, no communication from them at all. Eventually I spoke to Mark December 2020 he then sent a technician to check the stove and thereafter I received no feedback. I have been calling in the new year even last week – they keep on saying they will come back to me. BOSCH/Game Stores please come and collect your stove pay me back my money and the money for the extended warranty that I purchased or I will just drop off the stove at Game Stores and demand my money.