Poor Service Bosch South Africa - dish washer products

Good day. I had no option but to right this review in order to get some sort of feedback on my query as I keep on following up and just don't get a response.

I bought a Bosch Dishwasher on the 22nd June 2018 and was given a brochure that indicated that i will receive R500 worth of free finish products. the brochure indicated that the promotion was running until the 15 June 2018, when i queried this with Makro which is where i bought the dish washer from I was advised that i could still claim the free products.

On the 25th June 2018, i went onto the promo website, followed the link uploaded my proof of payment, and received confirmation that i will receive my products shortly and that it will be delivered to my home. I have to date not received the products and it is the 26th July 2018. I have followed up with Makro and have had no feedback. I called the Bosch offices in Midrand on 25th July 2018, spoke to a gentleman by the name of Paul who advised he will refer my matter to the brand manager and i will receive an email confirmation that this is being escalated. Still no feedback.

I am very disappointed at the service received and to date have not had any feedback on my query.

What does one have to do to get a response as to when I will receive my products.

I was told I qualify for the products so why have i not received it yet. This is very disappointing.

Kind Regards, Neerie