Poor service and unreliable communication

Brought my car for service from 8am was given an option to get it washed which might take an extra 2 ,mind you they are closing at 1pm today , so I decided not to get the car washed thinking it will save me time , Guess what ?12pm car still not ready i find such service unacceptable, never coming back here ,i dot not appreciate people who don't respect people's time and not communicate well .