Poor service

I am a single female and recently experienced problems with my CV joints. I took the car in to Bosch service in Ridgeway. They took almost a whole week to fix the part I had to miss work because of their delay. There was professionalism when I confronted the owner instead he walked away. Not only did they overcharge me for the service but they took longer than was required. The arrogance the owner had made me really consider who else they treat this way. Absolutely sad and pathetic.