Poor and Unfairly Treatment by Alberton Bosch Services

have brought in my car Volvo V40 T3elite 2012 model Registration number: CF 31 PK GP for Water Pump replacement on Thursday 29th of July 2021 at Bosch Service Alberton City at 07:30 was supposed to collect it at 16:00 - 16:30 or if any sooner they will let me know as per agreement.Friday i called they said the car will be ready on saturday before 13h00,saturday around 10h00 i received a call that say waterpump has been fitted but however Cambelt Tensioner is broken and there's one bolt missing on the Alternator the price will have to increase, then i said it is fine they must do so i will pay and then they said my car will be ready on monday 2nd of August 2021. On the 3rd of August 2021 i went to Bosch Service Workshop to check the progress only to found out that they have assembled the entire engine still the car wasn't ready, then i had to ask on of their Technician Vusi about the progress he showed me a socket spanner that they had to grind to take out the Sparkling plugs that's what delayed them to finish the car same monday. Then I had to ask if they are struggling by fixing the car, i can take it to another Workshop Dealer with a Tow Truck then they promised that by tomorrow morning they will be done. On the 04th August 2021 i send my wife to fetch the car as i was working, on the following day i had to go to Mpumalanga with the car while driving there, the Car starts to misfire and there was water leaking,i refill the water and that's when i realised that the coil pack were loose.Thats when i took the car back to Bosch service on the 10 August around 09h00 and show the Technician Vusi who was tasked to fix my car and Dominique Office Administrator the loose Coil Packs and Water leakage.same day i got a call from Dominique that my car is ready for collection they have tighten up the loose coil packs, when i got there i wanted to confirm that the coil packs are tighten, only to found out that they fogged different bolt from the coil packs, i asked Vusi why the bolt are different them he mentioned that my Coil Pack Carrier have threats are finished he had to creat new threats by fosting differents bolts to hold the Coil Pack and one bolt were missing.My car never had any coil pack problem it was only waterpump and now i have to buy Ignition Coil Pack Carrier that was Broken by Vusi the Technician. Thursday Morning on the 12th of August 2021 i drove the car to work then again the car starts to misfire,i drove to their workshop again and we had a meeting with their Manager Llewellyn, Dominique and Vusi, i explained what happened and their Manager Mr Llewellyn he suggested that the car must be Diagnosed again to see what's the problem with the car it was showing the loose plug number 2 is the main reason why the car is misfiring, they swapped the plugs still it was showing plugs number 2 is the cause of the misfiring.Then they took out the plugs only to find that it was cracked because of the loose coil pack according to the Technician Vusi, he even claimed that the sparkling plugs are not the same. So i had to ask why the same loose Coil Pack plug is cracked, then Dominique couldn't know what could actually transpired and i had to call Mr Llewellyn and ask him why i am experiencing misfiring after they just fitted the water pump, then i send an invoice to Dominique to prove that the sparkling plugs were changed 8 months ago when i send it for major service last year december, Then Mr Llewellyn suggested that we must have a meeting tomorrow on the 13th of august 2021. On Friday the 13th August 2021 i drove to Bosch Service again to show them that my car is misfiring,they then suggested that they must quote me with the new plugs, New set of Coil packs and the broken Coil Pack Carrier that they broke at my expense. I then pay for the coil pack carrier and plugs.The Coil Pack apparently their supplier would bring them on monday,Saturday 14th August 2021 i was promised to get car and on monday they only gonna fit the new coil packs and around 8 i went to fact the car,they then said it was not fixed and that's when i get angry take my car to their workshop while is still misfiring. Then I asked for my refund. They said 16th August 2021 around 12h00 my money will be in because their Accountant only works Monday to Friday. Then on Monday around 12h00 my call said I will get the money tomorrow referring to 17th August 2021 and I had to call them because no one was communicating with me. My car only went for Water Pump replacement but it ended up being misfiring and i had to pay for the damage they caused.