Pathetic Service

I booked my car into Cencar Bosch Car Service on Tueday 03/03/2015 to have the clutch inspected and for a quote for replacement of the front shock mountings. Today, Friday 06/03/2015 I still have not received my car back. My clutch was not inspected on Tuesday as originally requested. I was told today by Carlo, the owner/manager, that he THINKS it is the clutch master cylinder and that the new part takes two days to be delivered to the workshop. I am now left to suffer without a car, not only for the last four days but also over the weekend and next week too, as no definite completion date has been given. When I queried with Carlo as to how I must get around and travel to and from work, his stinking attitude is that I must rent a car. I must now suffer the inconvenience and fit a rental bill because of Bosch Car Service's delay. I think I was reasonable in waiting four days. The worst part is I must still pay the full bill to Bosch for this pathetic level of service and no courtesy car nor offer to pay for the rental car was offered by Bosch. Unprofessional, ***********. Totally lacking true customer service and empathy from Carlo Du Plessis, Loyiso Ngcongo and Mario Mahlangu.