****** owner & dishonesty

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Dropped my car this morning at Bosch Carnival Mall for a major service. When I collected my car I noticed my invoice didn't stipulate that plugs were changed. Then I requested for this to be verified and open up and show me. The service consultant instead took the car back inside the workshop and when I was going inside to check, he said I'm not allowed inside, instead I must wait inside and when the mechanics open up, they will call me in. They took about 5 minutes and they called me inside. When I went inside they had the cover on and plugs in position, but they were supposed to open and show me, not close up, plus I saw the Mechanic place old plugs in the toolbox, suggesting dishonesty, and the fact that they didn't want me to observe them opening up indicates no transparency, and dishonesty. When I asked that they open more plugs, the owner was called and he was rude, arrogant and ****** saying that because I am Indian I am behaving like this, and my request was inappropriate. When I asked for all the parts that were taken off, he said they don't keep it for the owners, it must be requested before the service, which surprised me as wherever I serviced by car before, including Bosch Springs, my old parts were always retained in a packet in my car whenever I collected my car. I would not recommend this place to anyone. I see that there are multiple similar complaints (Google review) about the rude / arrogant owner which tarnishes the Bosch brand, and yet not action / resolution. I would not recommend this place. I will be escalating this issue to all social media platforms so as to warn potential customer's to stay.