No responce from service personal

I am writing to express my concern regarding my recent order for a spare part. I sent a proof of payment on Friday, April 4, 2025, but have yet to receive any confirmation regarding the readiness of the part for collection. Despite multiple emails sent to both Vince and Lucky, I have not received any responses. This lack of communication is unacceptable and does not align with the standards I expect from Bosch Appliances, known for their quality products and customer service. I would appreciate your prompt attention to this matter and a timely update on the status of my order