NEVER TAKING MY CAR THERE

I wish there was was a zero rating. I went to Bosch Menly on 14 September 2024 and requested the quotation to install break disc's, the lady asked me to send an email to make it easier for her to send the car information, I did as she said and attached the copy of my car disc, she responded and asked me to resend the copy of the disc because she can't open the attachment, I did thatoin the same day. On 16 September I called the office and asked if she has got the quotation for the disc's, she told me she still can't open the attachment so she hasn't sent and order. I asked for her personal number so I can send the copy of the car disc on her whatsapp, I got the number and sent the copy, she never responded. I have called a couple of times she is not picking up my call. Is this the service you give to all customers? I see many negative reviews about Bosch. Anyway I'm glad I didn't take my car there.