Massively under-quoted and bad customer experience

I made an online booking query through their website last week Wednesday [URL Removed] They phoned the following day and booked my car in for today 10 December and quoted me telephonically for a major service at appr. R2800.<br> This morning I arrived at the dealership and my first interaction was to be treated very rudely by the host who, instead of greeting me and requesting my particulars and nicely informing me that they would assist me after the two seated ladies, interrupted me when I was about to introduce myself and informed the booking lady to help the two ladies who were there first. Already I was upset by the interaction which affected my mood and experience.<br> Then when they did help me, they were unable to find my booking details which I had to provide all over again. The booking lady was nice though as well as the driver who drove me in to work - in fact he (the driver) was the first and only person to treat me decently and greet me.<br> Later they called to provide the quote which turned out to be R4500 for the service (R1700 more than quoted to me telephonically last week!).<br> Suffice it to say that I stopped the service