Malfunction indicator Light

I would like to place a formal complaint on Bosch Car service in Pinetown, Durban at the above stated address. I booked my car (A suzuki splash 2015 model) in for a (90 000km) service on the 28th of April 2021, however, the malfunction indicator light went on in the car on the 16th of April 2021, so i phoned them and told them this and changed my service date to the 19th of April 2021 so that the fault may be checked and a service may be done. I left my car at the Pinetown branch at 7am and got a quote at around12 pm the same day. I advised them as per the quote to only do the service and Transmission quoted, expecting that they have run a full diagnostics and cleared the issue with the malfunction indicator light. When I collected the car the malfunction indicator light was still on and the receipt i received excluded some items from their service quotation (so assume it was not checked or done). When I asked why the light was still on, the guy or mechanic stated that they need a full day to check that, yet he showed me a report showing that they checked it but never bothered to clear it. FYI i left my car with them the whole day they could have told me if they needed an extra day to do this. Besides the insult of trying to over charge me with this ridiculous quotation sent, he claims I'll have to bring the vehicle back on another day telling me I'm lucky to have my car back on the same day. I have no idea why the light is on and if its safe to drive my car. And for peace of mind I had brought my car in the fastest time I could. I need my vehicle for work and have no alternative transportation. I am driving around uncertain if my car may break down or burst into flames because some *********** person believes, I'm "lucky" as he stated to have my car back after a service, I'm not even certain was done.

To address the matter of the quotation, it states that i need new brakes and brake discs which i replaced at an approved company that deals with brakes (HiQ) in Dec 2019, and 2 months ago before heading to Johannesburg i had my brakes checked at (supaquick) and they were perfectly fine they rotated my wheels for me and my car drove fine. Now i have to go and get my car checked elsewhere for that malfunction indicator light so that i know if I can drive my car. I am completely appalled by the fact that they think its okay to give someone a car that's probably not safe to drive and claim they did a great job. I'd appreciate if car service or mechanics wouldn't try to take advantage of their customers, we are not idiots.

Manita (reception)was very polite and professional, however, the guy who deals with the mechanics was completely rude and extremely unhelpful. I will not be servicing my car at any Bosch distributor again. I held this company at high standards but my experience with two branches has left me not interested in ever using you again. I will get my car checked elsewhere for the malfunction indicator light, however, I would like this to stay on your record so that noone else has to go through this again.