Lack of interest in providing service, advice or commitment

A booking has been made in advance and the damage information has been stated upfront.

The Service Consultant or Mechanical Manager that we were appointed with did Not even assess car after I re - explained the nature of damage and he Refused to fix it.

He then diverted the attention of the cause of damage which was explained to him and found fault with Everything else that appeared to be "damaged"

The service would've been Great if we were told upfront that they are not interested in fixing the car! Instead of having us tow it there for nothing.