I've been requesting for a car quotation since I want to service my car but Bosch service company based in Diepkloof is failing to meet up with me

I've been requesting for a car quotation since I want to service my car but Bosch service company based in Diepkloof is failing to meet up with me. I've been calling since Monday and their defence is that they are waiting for the manager to approve the quote, mind you since Monday.