KS
Keamogetswe S

1 reviews | Active since Apr 2019

26 Apr 2019, 15:18

*********** service and running away from responsibility!!!

On the 3rd February 2019 our car broke down on our way from Benoni and we towed the car to the nearest garage in Bedfordview. The next day my husband went to tow the car to a place where it would be fixed, and a friend he was with suggested that Bosch car service in Bedfordview would fix the car. They then called the firm and enquired if they can bring the car and the manager (Jaco) said they will assist and that they can bring it for diagnose. The car was taken there and the diagnose was done and he said they would have to replace a lot of things, we agreed on the amount and he requested a deposit of half of the amount and we did so that was on the 04 Feb 2019. Jaco then said they will start with the car as they have received the deposit as proof of starting the job. A week passed, second week of Feb he said that he has picked up that they need to replace the engine and that the agreed amount will have to change as he has to purchase a new engine. We then agreed on the new price which was now going to R 25 000 overall. On the 14th Feb he said they were installing and my husband told him that he will await his call to say when to fetch the car. On the 18th Feb he sent a message saying that the car's clutch and flywheel are also finished they need to be replaced and he got them both for R 3000, my husband said to him to replace and he will pay it with the balance. Then again on the 21st Feb he says the Throttle valve is unresponsive it is damaged and we should buy a new one for R 4030 which now requires R7030 difference on the agreed amount. He said that the Throttle body being broken is not his fault as the engine has been installed. We gave them a go ahead and told them that we hope the car will be in good condition when we fetch it as we are now paying close to R30 000. On the 08th March they called and said we can fetch the car it is now fixed and ready and they have tested it. We went to fetch the car on the 09th March and paid the balance, on our way home while driving on the N12 the car lost power and couldn't accelerate up to a 100km\h it kept on reducing and we had to park on the side. We called Jaco and he said he was at a family gathering and he can't come and tow us. We took the car to our nearest relative and returned home as it was on a Saturday, we took the car back on the Monday of the 11th March and they tested it and came up with a new problem saying that our battery is finished. We bought a new battery and left the car at their firm again. Later during that week Jaco told us that we should consider taking the car to Chevrolet for diagnose as it is now beyond his power, the problem is with wiring and he did what he had to do and can't be blamed for something he did not do. That is when we told him that he can't tell us that after we paid so much we are taking legal action, he said he is not going to be threatened with legal action for something he did not do. Until today the 26 April we still have the car with us and we can't travel with it as the engine light on the Speedo meter is still flashing, our windscreen has a very bad scratch and they are denying it. Jaco is very arrogant and does not know how to run a business, once he has the money he doesn't care. I will not refer anyone to Bosch car service Bedfordview for their service!!!

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