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Took a car there for an engine to be checked and fix the necessary things on it. They first give a huge amount of payment which was just crazy. Then we get to an arrangement. Which I think was the worst decision, as they gave new quotation every single day. It seems like they don't know what they were doing exactly. After the payment arrangements was met and the car was fixed. We had to settle the amount before we received the car. That payment was done then few minutes before I take the car, they tell us that there is an amount that is outstanding as they had to drain the oil. What got me very angry is that they kept quite all along. Because I'm pretty sure the oil wasn't drained the few minutes before we came and collected the car. I then confronted the manager that their invoices just come in the middle of nowhere especially after an arrangement of payment is met as this was a set back. This guy showed no concern or remorse of the way they handle their billing. I am quite disguised by the way they handle their customers. And in all this the manager just left and said I won't release your car. Never again will we be taking a car to that Bosch. Really disappointed.