follow up

Follow up with Motor Ombudsmen,Bosch,and RMI reason for this communique is seeking an advice and intervention of any relevant sector I have been suffering since the past year December 2014to date .where I ended up calling Hollard Insurance knowing that I do have the insurance which include a car hire. And I was telephonicaly tolled that my request for an assistance with a courtesy car is declined however it would be accepted if the car which is at the workshop were involved in an accident.this is seriously embarrassing me and my family since we have plans for these Christmas. Mind you I was using this car for family and mostly for business and to date I am still paying instalments and the insurance which also covers the car hire .However I feel this December I will need and must have something to take my family out this coming holidays and this must be in the expense of Bosch Service centre Giyani.Because I don't owe anything to Bosch instead Bosch owes me.I humbly request the relevant authority to assist and intervene in this regard and also give advise.let me also emphasizes that the communication between Bosch management Giyani and me has dissolved,mor info ***