cP
chevonne P

1 reviews | Active since Apr 2014

04 Feb 2015, 14:14

ENGINE MOUNTING BREAKING FOR THE FOURTH TIME

My husband purchased my vehicle 17 months ago(August 2013) with and extended warranty from Durban South Toyota( DST-Amanzimtoti). In January 2014 the engine mounting broke as well as the ignition mechanism. My husband went back to the Dealership and he was instructed to take the vehicle back to Bosch where they had repaired it originally, as he was informed that the engine mounting had been repaired just before we took ownership of the vehicle in August 2013. Bosch repaired the vehicle at the Dealerships cost. Within 6 months the exact same part broke. My husband went direct to Bosch this time and they repaired it. When he queried if they were fitting inferior parts because the same part kept breaking, he was reassured that the parts are original VW parts. 2 weeks ago, almost 6 months later since the last incident, the same problem occurred. My husband took the vehicle to the mechanic and was informed that the same side engine mounting was broken again. He then took the vehicle back to Bosch, this being the 4th time in 17 months. They are now refusing to fix the vehicle and have now claimed the dealership(DST) advised them to fit inferior parts to save money.

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Replies (1)
Bosch Service
Bosch Service's reply04 Feb 2015, 15:30
Official
Hello chevipooh,

We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.

Regards,
The Bosch Service Team

Best regards,