Done with Bosch appliances!

I want to share my unacceptable experience with Bosch.

We bought a Bosch dishwasher on 19/12/2018 with a 3 year guarantee. On 23 June 2020 our dishwasher broke and a service call was logged (BJ172315). The dishwasher's pump has broken and was repaired and delivered at our home on 03 July 2020. On 10 November 2020 we again had problems with our dishwasher and a service call was logged (BJ189887) and the dishwasher was fixed at home, drain pump was blocked. On 12 December 2020 the pump had broken again and a service call was logged (BJ194492) and the dishwasher was repaired and delivered at our home on 08 January 2021 (After being sent almost a month away for repairs). On 06 January we logged a complain that there is surely something wrong with the dishwasher. Broken 3 times under guarantee, 2 times in for repair, 1 time fixed at home. Both times the pump has been replaced, the second time only 5 months after the first replacement. Mpho Mabogwane refered us to Kempen Kotze, we got feedback on 25 January from Kempen, almost 3 weeks later. He claimed that it is unlikely that there is something wrong with the dishwasher and instructed Mpho to arrange for a second opinion and a full assessment and testing of the components, module etc as it will show if there is something wrong with the dishwasher. Mpho wanted to know if there are any problems with the dishwasher after the last repair, which there wasn't at the time.

But to this date no assessment was done. Again we still raised our concerns that the dishwasher is faulty. On 17 March 2020, two months after the last repair, our fear became true and our dishwasher broke, AGAIN! Now, out of guarantee, Bosch booked a goodwill service call because it falls within the 3 month workmanship warranty. Service call BJ205809. The motherboard has broken. Again Kempen instructed that the PC board must be assessed while the dishwasher is in for repairs. Again, not done! If done, no one let us know of the findings of any assessments. On 31 March we sent a email AGAIN about our concerns and dissatisfaction. Bosch dishwasher broken 3 times in just over 3 years, great quality isn't is? We requested feedback, but to this date hasn't receive any. We have lost all confidence in this dishwasher due to its track record, and all confidence in the Bosch Brand due to your lack of feedback and responsibility for the faulty dishwasher.

Today, after almost a month away for repairs for the third time, we will receive our faulty dishwasher. What will happen if it breaks again in 2 months time? Isn't a dishwasher suppose to make life easier, not harder?

We had no other choice but contact HelloPeter.com to expose Bosch for it's poor service.