Diabolical and extreme incompetence.

For quite sometime, I have been servicing my cars/vehicles with Bosch Pietermaritzburg (271 Burger Street. Tel. ***). Around November last year I serviced both my BMW 320i and Toyota Fortuner with them. The BMW went for a service whilst the Fortuner had gone for front break-pads installation.

Yesterday I took my Fortuner to McArthy Toyota (PMB) for a service and in the process of the said service they advised me that I also needed to have my rear break-pads replaced. In the spirit of being loyal to Bosch, I asked Toyota not to attend to my break-pads and I immediately called Bosch for a quotation. I spoke to a particular gentleman who promised to return my call immediately, and at the point of this review, I am still awaiting the said quotation. When I collected my car from Toyota this morning, I was informed by the service agent/advisor that there were two pins missing with my front brake-pads and which pins have had to be replaced by Toyota. Clearly and obviously the shoddy workmanship in regards to the said break-pads was on the side of Bosch. I left Toyota Service centre to go and report both cases to Bosch i.e Missing clips and call back regarding the rear break-pads quotation.

Clearly, there was no willingness to even entertain my complaints and let alone, accepting their fault.

This is the worse ever service I have ever been exposed to. I will never again take any of my cars/vehicles or spend my money with Bosch. This is diabolical and extreme level of incompetence. I will also never recommend Bosch to anyone but rather would advise against them where possible and necessary to do so.

Regard Sizwe Mchunu