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Huey G

1 reviews | Active since Dec 2013

11 Mar 2017, 10:04

Bosh Dishwasher...........DO NOT BUY!!!!!!!!!!

<p>I have a Bosh dishwasher model SMS 40602ZA/22 and serial FD9 ********** 35, now 3 years and a few months old, which started to play games somewhere in the middle of Dec 2016. The Dry display light comes on and the machine is not working. The reset option worked in the beginning but the problem did not go away and from time to time the machine did not work at all. Leaving it for 2 - 3 days, try again, sometime it worked and sometime not. I locked a call with the Bosh call centre and a young man by the name of Jonas for Messrs App Care Solutions, visit me on 24/12/2016 to look at the problem. The Invoice number is 004894 dd 24/12/2016. At this stage the machine did not work at all for 3 days. Jonas tested it and typical with Murphy’s Law, it worked. He told me that it might be the sensor controlling the Dry display that is faulty and that I must keep an eye on it and let him know what the progress is. Since Jan 2017 Jonas had been back and forth to me with this problem a few times. On 13 Feb 2017 he fetched the machine and took it to the workshop to have it tested. On 1st March 2017 he brought it back saying that the computer unit driving all the machine’s activities needs to be replaced. Seeing that it is expensive he will get a quotation first. I had been in contact with Jonas ever since and his reply is always the same “sorry but the people who must send the quotation did not send it yet”. This is now 11 March 2017, two weeks later and still no quotation. I know that he cannot do anything more, as we need to know the cost, but I am sad to say that Bosh had let me down and this is for sure my last Bosh appliance I will ever buy. In fact I am telling whoever wants to listen to stay away from Bosh as it is no longer the product it use to be. </p>

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