Bosch Service - Vehicle

I booked my car in on a Friday for a service at Bosch Service as I am insured with Discovery Insure and they have an initiative which offers a discount. There has been a lot of advertising by Discovery Insure. When I collected my car and paid the bill, the young lady said quote "No, that's not going to happen today". I accepted her reply and paid. The business clearly has all the huge signs displaying Discovery Insure & Vitality initiative. Saturday morning loading my shopping into the boot, my tyre tools had been removed from the wheel well and placed on top the boot cover. I phoned and queried this. The response - "we make sure that our customers spare wheel and tools are in good working order". The answer was acceptable however it was unsettling no car service company has ever removed my tools. At the same time I asked why the front office/relevant staff didn't know how the Discovery Insure payment discount worked. Its very, very clearly displayed on the web. Also, the young lady drew my attention the bottom of the bill. Your L/R tie rod ends need replacing. What a shock! I said I would make the necessary arrangements to bring my car in. This was quite disconcerting as I had taken my car in September to Tiger Wheel & Tyre for Discovery Insure 3 point check. I a new tyre fitted and wheels balanced. The staff remembered I been in and asked why I was back. I explained my concern about the tie rod ends. They checked the work done and very kindly put my car up on the lift to checked. More than one staff member come and explained there was nothing wrong with the tie rod ends. The experience at Bosch was uncomfortable and disappointing. I'm happy to write off the discount and will not be returning to Bosch Service.